2021-08-05T19:57:08Z
I rented at York Hills apartments for three years from July 2018 July 2021 I paid a total of 36744 in rent on time every month for three years Upon moving out they charged me the value of my entire security deposit for their own maintenance costs replacing the 3 year old carpet for which I was charged 275 and a 25 oven cleaning see the attached photo They ne 2021-08-05T19:57:08Z
I rented at York Hills apartments for three years from July 2018 July 2021 I paid a total of 36744 in rent on time every month for three years Upon moving out they charged me the value of my entire security deposit for their own maintenance costs replacing the 3 year old carpet for which I was charged 275 and a 25 oven cleaning see the attached photo They never updated anything in the unit it took at least a month for any issue to be fixed if they ever got fixed because they have one maintenance staff for 96 apartments I know it may seem like a good deal but I urge you not to rent at York Hills apartments Management is a joke the whole thing is a joke actually You will be disappointed and upset from the moment you step into their poor excuse for apartments until the moment you leave and probably for a few weeks after as well Research their owners CLK Multifamily Management out of Memphis TN everyone at their properties across the east coast agree they are abhorrent at what they do Save yourself the pain dont do what I did I gave them one star because zero wasnt an optionnnUPDATE 8521 I called management immediately after writing my previous review to communicate my thoughts and the charges below mind you this is four days 8121before the reply you read below was written Calling the interaction a discussion is probably the best joke Ive heard this year Manager Kathrine Johns refused to discuss anything with me all she actually did was berate me for about five minutes before hanging up on me In no way was I able to voice the extent of my concerns because I barely got a word in edgewise Upon the slightest criticism of the events detailed above I was subject to a Pandoras box of feverish replies on behalf of the manager Ironically google reviews are apparently the only way to get in touch with this office Gotta keep up appearances that youre a professional leasing office I guess She kept citing an industry standard as her reason for charging me for carpet replacement must have pulled that from the book of industry standards I suppose With no valid recourse or response to my criticismsproblems with the charges she resorted to iterating the same industry standard while becoming furious and hanging up in the flurry of her own chaotic response I struggle to understand the behavior or the response but best of luck to anyone in the future looking to have a rational conversation with management of York Hills regarding an issue more ... hide ...